General terms and conditions of purchase

Last updated: 11 September 2026

1. Seller identification

• Owner: Visual Led Systems, S.L.
• Trade name: NEVEA
• Tax ID (CIF): B43967082
• Registered office: Calle Mallorca, 33, Bajos — 43005 Tarragona (Spain)
• Email: gestion@nevea.es
• Telephone: 711 56 39 13

2. Purpose

These conditions govern the sale and purchase of the products offered on nevea.es. By accepting a quote from NEVEA, the customer declares that they are of legal age, have the legal capacity to enter into contracts and have read and accepted these conditions.

They are addressed to both consumers and businesses. The rights set out in sections 7 and 8 apply only to those who qualify as consumers under the consolidated text of the General Law for the Defence of Consumers and Users (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU). The specific provisions applicable to businesses and professionals are set out in section 9.

3. Products and availability

Photographs and descriptions are for guidance only. As these are items of furniture, there may be slight variations in tone, grain or finish inherent to natural materials, which are not considered defects.

Products marked as out of stock cannot be purchased until they are restocked.

4. Prices and taxes

Prices published on the website are shown in euros and include the applicable VAT. They do not include transport costs, which are shown separately in the quote, except in the case of free delivery as described in section 6.

The applicable price is the one in force on the website on the day the customer sends their quote request. That price is stated in the quote and is maintained throughout its entire period of validity, even if the published price changes afterwards.

5. Request process and payment methods

No direct purchases are made on this website: there is no basket and no payment on the site. The customer chooses the piece, states the number of units they need and sends a quote request with their contact details through the website form, or writes to us by email or WhatsApp. Sending the request creates no obligation and involves no charge.

NEVEA replies by email with a detailed quote that includes the price of the pieces including VAT, the cost of transport to the address provided and the estimated delivery time.

If the customer accepts the quote, NEVEA sends them a secure Stripe payment link to pay by credit or debit card. Payment is completed on the Stripe platform, outside this website. NEVEA does not have access to the card details nor does it store them: they are processed directly by Stripe over an encrypted connection.

The contract of sale is concluded when the customer accepts the quote and completes payment. NEVEA will send the customer confirmation of the contract by email.

6. Shipping and delivery times

Delivery area

NEVEA delivers to mainland Spain.

Balearic Islands, Canary Islands, Ceuta and Melilla: deliveries are possible, but transport is quoted separately after studying each case. In the Canary Islands, Ceuta and Melilla there may also be customs formalities and local taxes at the destination (IGIC or IPSI), which will be stated in the quote.

If you would like to receive your pieces in these territories, you can request it by writing to gestion@nevea.es and we will prepare a detailed quote for you.

Shipping costs

Prices published on the website include the applicable VAT, but not transport costs, which depend on the volume and weight of the pieces and on the destination town.

• Orders of 2.000 € or more (VAT included) for delivery in mainland Spain: delivery is free.
• Orders under 2.000 € for delivery in mainland Spain: transport costs are calculated for each order and stated in the quote.
• Balearic Islands, Canary Islands, Ceuta and Melilla: transport is quoted separately, as indicated in the previous point.

The 2.000 € amount is calculated on the total of the pieces in the quote, VAT included, regardless of the number of items it comprises.

How the purchase is formalised

The purchase is not completed directly on the website. The process is as follows:

1. The customer requests a quote through the website form, by email or by WhatsApp, stating the pieces, their contact details and the delivery address.
2. NEVEA calculates the transport cost for that order and that address.
3. The customer receives by email a detailed quote showing the amount for the pieces (VAT included), the shipping costs, the final total, the estimated delivery time and the estimated maximum cost of collection in the event of withdrawal (section 7).
4. If the customer accepts the quote, NEVEA sends them a secure Stripe payment link. The purchase is formalised when the customer completes payment. Until that moment no charge is made and the customer has no obligation whatsoever.

The quote is usually sent within 24 to 48 working hours and is valid for 15 calendar days. Under no circumstances will charges be applied that have not been previously communicated to and accepted by the customer.

Delivery time

The estimated delivery time for mainland deliveries is 15 to 20 working days, depending on stock availability and the destination town. For the Balearic Islands, the Canary Islands, Ceuta and Melilla, the delivery time will be stated in the quote.

The delivery period starts from confirmation of payment. It is an estimate: if for any reason it cannot be met, the customer will be informed by email as soon as possible, stating the new expected date. In any event, and in accordance with Article 66 bis of the TRLGDCU, delivery will take place within a maximum of 30 calendar days from the conclusion of the contract, unless the parties have expressly agreed on a different period.

Assembly

The price of the products does not include an assembly service. Some of the items are delivered already assembled and ready for use; others require simple assembly by the customer, for which the instructions and the necessary screws and fixings are included.

If you would like to know in advance how a particular item is delivered, write to us at gestion@nevea.es before accepting the quote and we will confirm it for you.

Receipt of the order

The furniture is dispatched directly from the manufacturer's premises. We recommend checking the packaging upon receipt and noting any visible damage on the carrier's delivery note before signing it, as this makes it easier to deal with any subsequent issue.

We recommend that you keep the original packaging for the 14 calendar days following delivery: if you decide to withdraw, it helps the product travel protected during the return. Keeping it is not a requirement for exercising the right of withdrawal.

Regardless of where the goods are dispatched from, NEVEA is responsible to the customer for the correct delivery of the order, as well as for the guarantee and the right of withdrawal set out in the following sections.

7. Right of withdrawal

Consumer customers have 14 calendar days from receipt of the product to withdraw from the contract, without having to give reasons for their decision and without any penalty.

How to exercise it

It is sufficient to notify us within the time limit at gestion@nevea.es, stating the order number and the products being returned. The official model withdrawal form in Annex B to the TRLGDCU may be used, although it is not compulsory.

Returning the product

• Unless collection is arranged by NEVEA, the product must be returned within a maximum of 14 calendar days from notification of withdrawal.
• We recommend returning it complete and, if possible, in its original packaging or in other packaging that protects it adequately during transport. The original packaging is not a requirement for withdrawal.
• Only the diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics or functioning may be deducted from the refund (Article 108.2 of the TRLGDCU).

Cost of return transport

Except in the case of defective products (see below), the direct costs of returning the goods are borne by the consumer who withdraws, in accordance with Article 108.1 of the TRLGDCU.

Owing to its size and weight, furniture cannot be returned by ordinary post. For this reason, the quote states in writing, before it is accepted, the estimated maximum cost of collection of the pieces in the event of withdrawal, in accordance with Article 97.1.i) of the TRLGDCU. If the quote does not state that cost, the consumer will not have to bear it (Article 108.1 of the TRLGDCU).

The customer can choose between two options:

• Collection arranged by NEVEA. We arrange collection from the customer's address with our usual carrier and deduct its actual cost from the refund, which will under no circumstances exceed the estimated maximum stated in the quote.
• Return arranged by the customer. The customer arranges shipment with the carrier of their choice and bears its cost directly.

Only the actual transport cost will be deducted, with no additional charge whatsoever for handling, administration or penalties.

Refund

NEVEA will refund all payments received, including the initial delivery costs, within a maximum of 14 calendar days from the date on which it is informed of the withdrawal, using the same means of payment used for the purchase, unless the customer expressly agrees to another, and without the customer incurring any cost as a result.

• If collection is arranged by NEVEA, NEVEA will not withhold the refund until it receives the product (Article 107.3 of the TRLGDCU).
• If the customer arranges the return themselves, NEVEA may withhold the refund until it has received the product or until the customer provides proof of having sent it, whichever condition is met first.

Where collection is arranged by NEVEA, the refund will be made after deducting the cost of return transport, within the maximum stated in the quote. The customer will receive the breakdown in writing. By way of example: for an order of 1.500 € with a collection cost of 150 €, the refund would amount to 1.350 €.

Exception: defective products

Where the product arrives damaged or defective, or does not match what was requested, all return costs are borne by NEVEA and the refund will be made in full. In that case no deduction is applied, since it is not a withdrawal but a lack of conformity, governed by the following section.

8. Legal guarantee

Where the customer is a consumer, the products are covered by the 3-year legal guarantee from delivery, in accordance with the TRLGDCU. During that period, NEVEA is liable for any lack of conformity that becomes apparent.

In the event of a lack of conformity, the customer may choose repair or replacement of the product and, where these are not possible or are disproportionate, a price reduction or termination of the contract. The costs arising from repair or replacement are borne by NEVEA.

The guarantee does not cover damage caused by improper use, lack of maintenance, modifications made by the customer or natural wear and tear resulting from normal use of the product.

This guarantee is a statutory right that cannot be waived and applies regardless of the provisions of any other condition.

9. Business and professional customers

Where the customer acts for purposes related to their business or professional activity (for example, a hospitality establishment), consumer protection rules do not apply to them. In particular:

• They do not have the right of withdrawal described in section 7.
• The guarantee for the products will be that stated in the conditions of the accepted quote and, in any matters not provided for therein, that established by the applicable commercial legislation.

10. Complaints and dispute resolution

Any complaint may be addressed in the first instance to gestion@nevea.es. NEVEA undertakes to acknowledge receipt and to reply as soon as possible.

Consumers may request the official complaint form at that same address (in Catalonia, the full oficial de queixa/reclamació/denúncia).

Consumers may also contact the consumer affairs services of their autonomous community (in Catalonia, the Agència Catalana del Consum (Catalan Consumer Agency)), the Consumer Arbitration Boards (Juntas Arbitrales de Consumo) where both parties agree to submit to that system, or the competent courts and tribunals.

11. Applicable law

These conditions are governed by Spanish law. In the event of a dispute, and where the customer is a consumer, the courts and tribunals of their place of residence will have jurisdiction.

Annex. Model withdrawal form

You only need to complete and send this form if you wish to withdraw from the contract. Its use is not compulsory: any unequivocal statement sent to the address indicated is sufficient.

For more information on data processing, please see the privacy policy and the legal notice.